"What concerns us is what is lost along the way," said Tim Galvin, president of the librarians union. "The quality of service we provide has been diminished, including the level of human interaction people are used to."
Libraries locally and across the country are facing enormous challenges from the rapid advance of technology, changing community needs and increased use.
Yet, while they're being asked to do more during these economically hard times, their budgets and staffing have been slashed.
That's the case with the 37-branch Buffalo & Erie County Public Library system, which is struggling to serve its patrons and keep abreast of technological changes while coping with austerity measures.
[thanks LP]
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